Returns/exchanges are not accepted for change of mind. Please understand, that you the customer, are responsible for covering the associated shipping costs. If an exchange is offered, items must be in original condition.
Any faults must be reported within 5 days of item receipt to be eligible for a return or refund. lento. will not under any circumstances accept returns on items after this period of time has passed.
We reserve the right to deny returns if the items returned does not meet our return policy requirements. lento. will not be responsible for missing packages, please ensure you use a service with tracking.